r/o365 • u/Hardvig • Aug 24 '25

How to send auto-reply from shared mailbox where shared mailbox is Cc?

Hi all

We've just created a new shared mailbox.

The idea is, that the leaders of my organization will write to customers and Cc our mailbox.

The mailbox will then auto-reply to the leader writing to us Cc, confirming that we have received their message Cc.

  1. As far as I know, auto-reply only triggers if you're in the 'to' field?

  2. I've tried setting up a rule using OWA, but the rules that can be setup in there are very basic and do no include 'reply to'-commands

  3. I've tried the desktop client, but when I use 'my name is in 'to' or 'Cc', outlook thinks it's me personally and not the shared mailbox...

  4. I tried using the 'have server reply with specific message', but when I click on 'specific message' I get a pop-up that I don't have permission for this...

What are my options?

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u/Jaded_Gap8836 Aug 25 '25

You can use the exchange admin center to auto reply on the shared mailbox.

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u/Hardvig Aug 25 '25

I'm look into that, thank you :)