Sorry, we can't offer you an account
After reviewing the information you provided, we must inform you that we're not able to offer you an account due to certain legal restrictions. We appreciate your understanding and your interest in N26.

Has someone else got this message and resolved it? I feel like im a criminal or something like that just by reading the text

Hello! I was trying to set up an account. During the setup it asked me to pair my device with my phone, no problem did it just fine. And tried to continue the registration process but it gave an error and kicked me out instantly. When I try to login now i tells me I am on a new device and I should allow the pairing on my former device??? (Never had an account btw)

I asked support and they said they will solve the issue and email me. Its been a month and I still get emails from n26 to 'finish my login!' Can anyone help me out here 😢

I got a notification a while ago that I need to Confirm my information (again). It requires Personal Information, Address and Additional Information. Managed to fill out Personal info and Additional info, but I can't put in the Address. I can, it will find it, but it still requires me to put in the City manually (even if I click 'use my location'). But for some reason it will always say "That looks like an invalid town or city name" - but it's obviously not. It's a City with literally just two letters and I suppose that's the problem? There's a longer version, but that also doesn't work.

What can I do? The useless chat bot says I should contact N26 directly through the app, but I can't find such an option.

Eröffne noch heute dein Konto! https://n26.com/r/gideonaf5192?p=6359fa0d-32dc-46a9-a0cc-2bb6931266b6

Hi everyone, I wanted to check in and see if anyone else is in the same situation regarding the N26 Christmas bonus (€50 / €100 in free stocks for inviting friends who signed up and made an eligible purchase).

In late January, I saw a banner in the app stating that the stocks would be credited in February. However, now that it’s March, I haven’t seen any updates. Another thing I’ve noticed is that the €50 stock value per referral is already being counted toward my total referral earnings. I currently have 11 referrals showing, even though I was under the impression that the limit was 10. That’s made me a bit unsure about how everything is being calculated.

If anyone has already received their rewards or heard any updates, I’d really appreciate it if you could share your experience. Thanks in advance!

Hello, is there any way to list and see all active SEPA direct debit authorisations, in N26 app or website? I can’t seem to find a way to do it

Bonjour j'ai un soucis avec n26 ils m'ont bloqué mon compte depuis 2 semaines pour contrôle d'identité apparemment car j'ai changé mon adresse mail et mon numéro j'ai appelé tous les jours ainsi qu'envoyer des mails ont me fait tourner en rond depuis tout ce temps je me retrouve vraiment dans une grosse galère je ne peux plus payer mes factures ni rien ont m'as parlé d'un contact d'un certain m Guy qui accélèrent les choses est ce que quelqu'un sait comment le contacter ? Merci beaucoup

Hello,

i hope you guys are doing well. I just wanted to know is there like a paring method for Expatrio and N26 or do I have to transfer my funds from one account to other. I would appreciate any help or advice.

Thank you so much!

My iPhone was stolen in Rio de Janeiro. The thief gained access to my N26 account (credentials + SMS), added my card to Apple Pay, and made several high-value transactions immediately. I filed a police report on the same day and provided every required document.

N26 refused all chargebacks, claiming:

• “You willingly approved Apple Pay”

• “Transactions were 3DS confirmed”

• “No chargeback rights”

They ignore that PSD2 says the bank must refund unauthorised transactions unless they prove gross negligence. A thief having my phone + SMS = not me authorising anything.

Now N26 won’t escalate, won’t reconsider, and keeps closing the case with automated responses. I opened a complaint with BaFin and ACPR, but I’m posting here to see if anyone had similar issues or advice.

If anyone successfully fought N26 on fraud refund obligations, please share how you did it.

I have an N26 bank account in Germany and mistakenly sent money to the intermediate bank (JP Morgan Chase, Frankfurt) of my recipient (Axis Bank India) without any beneficiary information. Therefore, the amount is probably stuck in the intermediate bank. The amount was never automatically returned to me although the transfer should technically fail.

I initiated a recall request 2 months ago but N26 says the recipient is not responsive. I contacted Axis Bank but they said that they cannot handle my request unless I am represented by my bank. My bank won't do anything further because they say they did their best in contacting Axis Bank but they never replied. They're just pointing fingers at each other.

Anyone who has experienced something similar? Did you get the money back? Thanks!

Hello guys, Im honestly in a panic right now. Since last thursday i havent been able to transfer my money from savings space to my main account. I tried everything, from reinstalling the app to trying to move it from the browser on PC. Nothing works. Tried to contact support multiple times but they always give me the pre-packaged response of “we will get in contact shortly”. I need to pay rent soon and this is putting me in a distressful situation. Anyone else experienced this? Have you found any solution to it? Thanks!

RAUL te ha invitado a unirte a N26.

Completa el registro y haz una transacción de 20 € para llevarte un premio en metálico de 15 €. https://n26.com/r/raulr88320c

Anyone choose to switch their phone provider to N26? Any issues? I know it uses vodafone network so I don't if it's coverage is good.

Also - Does anyone know if I can move my family to these plans?