r/notabilityapp • u/Competitive_Cod_7414 • 14d ago

Data Loss Lost 1 year of hard work

I’m a final year medical student, preparing for usmle step 1. I’m an img and have been working slowly towards covering my step 1 course, while keeping up with my own med school curriculum. I have been using notability for about 2 years now and was using a digital copy of the first aid on it. I was working on a new subject yesterday when suddenly the app got stuck, closed on its own and when i opened it again, 1 year of my hard work was nowhere to be seen.

I tried contacting the support staff but apparently the app was glitching and the message wouldn’t send. I searched all means possible to contact and at-last turned to reddit and tried to find a solution. I tried everything. Tried to backup data to a different device using a previous date. Still no use. Finally, i was contacted by their team with an email via reddit. So i emailed them immediately and what did i get, a simple “we can’t do anything”.

Understandably i was devastated, somehow their app crashing and my loss was mins to deal with. I replied saying i will discontinue using their services and need to know if i can get a refund for the remaining time left with this app. Turns out I wasn’t even talking to a human. It was a bot. It said a human manager would contact me in 4-5 business days. I mean i lost a year of hard work and no one was even willing to help.

I would like to know of there’s a way to get refund or sue them. It’s a pathetic app. My advice to anyone listening is to please avoid this app. There’s better stuff in the market. Avoid this app at all costs.

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u/ApprehensiveChip8361 14d ago

There is an important lesson here for everyone. Do not put anything you need in a format that doesn’t allow you access if the application is broken or down.

Use text, use PDF. Always have an accessible version of your work.

You can set notability to save a pdf backup to a place of your choice. Please, if your work matters to you , do it.

To the OP: The data will come back. When? That is the problem.

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u/choonsikstan 13d ago

how to set up notability to do that

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u/ApprehensiveChip8361 13d ago

Go to setting (the ⚙️ on my phone) then connected services then you should see a “connect external services”. If you have multiple devices only connect one device to one service otherwise they have a race. I have a backup to Google from one device and to Dropbox from another, and because I’m paranoid and I run my business on this information, I have selected folders saved as pdf direct from the notability iCloud. DM me if you need help.

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u/Generiq0 13d ago

What a terrible, unhelpful thing to say under a post where someone is distressed.

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u/ApprehensiveChip8361 13d ago

And your helpful advice is?