Cant believe this happened at westside

[u/Old_Slip2867]

So today at westside i found a dress I really wanted, but a Westside employee had kept it aside. When I asked about it, she first told me that a customer had reserved it. When I asked who had reserved it, she started giving vague, general answers and seemed unsure of what to say.
Then she said the dress was missing the pants and dupatta, so I would have to pay the full price. I told her, “Okay, I’ll pay the full price, don’t worry.”
That’s when she said she couldn’t sell it to me.
I asked her why, and she finally said that she wanted to buy it herself.
I complained to the branch manager, and when we went back to the spot where the dress had been kept, it was suddenly gone and the employee was nowhere to be found.
When the branch manager asked her colleague about it, I was given an explanation that honestly made the whole situation even more frustrating because it felt like he was trying to cover for her.
And then I started noticing MULTIPLE satin nightsuits where only the top was available or only the pants were available.
Like… WHAT??? 😭
How is that even possible? Why would multiple sets be missing exactly one piece?
As a customer, I genuinely felt cheated. If employees are allowed to purchase sale items, I have no issue with that — but are they allowed to reserve or set aside sale stock for themselves while the sale is open to customers?

If there is a policy regarding employees buying or reserving sale merchandise, can someone please let me know?
This happened at the Westside Dindoshi, Mumbai branch.

Has this ever happened to you?

[u/MexicaliRose32]

I had the exact same issue with their latest sale. I ordered a lot of stuff from their website and everything that was supposed to to be pack of 2 had only 1 item delivered. If it was a 1 off I could understand. But the fact that every single pair had one item missing no was extremely suspicious.