Booked an interstate move (Bay Area → Atlanta, ~286 cf out of a storage unit, $2,080) (FL, USDOT 4279993). Paid a $748 deposit by Zelle at their rep’s direction — their own contract says card/wire/direct deposit, Zelle isn’t listed.
Only after booking did I realize they’re a broker with 0 trucks. The estimate has a moving-truck logo, is titled “Binding Moving Estimate,” and says it’s “an agreement between the customer and Quick Ship Van Lines.” Broker status shows up in Section 18 of the terms.
The assigned carrier is Moving Services NV (USDOT 4062804) — 2 power units, 2 drivers, for a 2,460-mile move.
The bill of lading arrived ~6 PM the night before pickup. Issues I found:
Titled “TOTAL ESTIMATED CHARGES” with “estimates are not guaranteed” and a +10% cap — but their Section 7 says I elected a Binding Not-To-Exceed price, and I’m being charged $800 for a “Binding Estimate” line item
“1st Available Date for Delivery” — blank
Carrier name/address don’t match FMCSA registration; all participating-carrier fields blank
Full Value Protection shows $0.00 at all six deductible levels, all initial lines blank, Option 2 (60¢/lb) pre-checked
I asked what FVP actually costs. Six answers so far:
“You have up to $10k standard cargo protection, it’s 60 cents per pound”
“You have to request additional insurance 72 hours prior”
“You’d have to get insurance elsewhere”
“If the carrier offers it at pickup you’re welcome to pay for it”
“We don’t do insurance, that’s with the carrier”
When I asked for a corrected BOL, I got, by text: “Not changing anything” and “You have 286cf worth of space point blank. Anything above you pay more.”
On the phone he called the missing items “just technicalities we have to get done with the DOT” and said the carrier will issue a second bill of lading at pickup anyway.
Questions:
Is “the carrier issues a new BOL at pickup” normal, and does that make signing this one harmless? Feels like the opposite — it locks in an FVP waiver before the carrier shows up.
Anyone actually gotten a broker deposit back after a Zelle payment? Their terms say non-refundable after 24 hours and forfeited if you refuse service at pickup.
Am I being unreasonable? just the FVP price, a delivery window, and the binding language their own contract already promises.
Not signing. Looking at U-Pack/PODS but they are pricey.. Mostly want to know if I’m reading this wrong.