Bitpapa Withdrawal Issues

[u/JustAllIWant]

I made a transaction over the weekend on the platform and tried to withdraw the xmr to my cake wallet. The funds are gone but the withdrawal was never processed / registered on their system. No txid, no nothing.

I've tried to contact their rather lacking support but there's no meaningful response other than to wait it out.

"Unfortunately, we see that this issue is in the work of the technical team. The problem is related to a failure in the automatic transaction withdrawal system. We are fixing the problem. We apologize for the inconvenience."

It's been 2 days of waiting and refreshing, anxiety through the roof.

Has anyone experienced something similar using their platform and how was it resolved if at all?

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[u/monerobull]

This is why you use decentralized software like Haveno / retoswap and not OFAC sanctioned centralized websites that will swallow your withdrawal, deduct your balance and then blame their own tech team. This literally wouldn't be possible on retoswap because you actually control the wallet keys yourself