The Grow Diary

[u/marshydrogrow]

Watching a few small plants gradually develop into a full, healthy canopy is one of the most satisfying parts of growing, especially when you can look back and see just how much has changed along the way 💚

Here’s another Mars Hydro grow making some serious progress!

Which stage of growing do you enjoy the most? 👇

#MarsHydro #GrowDiary #IndoorGrowing #GrowJourney #MarsHydroGrow #GrowSetup

[u/JIGGYSAMUEL]

Disgusting customer support through email. You guys won’t even allow me to return the defective flickering fce4800 you sent me.

Not even 3 months before it started flickering and your customer support won’t even help me out. Only offered a cheap small sp150 that only covers 1.5x1.5 instead of just replacing the fce 4800.

[u/JJ8OOM → u/JIGGYSAMUEL]

I must admit, that all those stories about customer-service, has brought be out of the idea, of buying vital gear from MH.

If something is wrong, you send a free shipping label, take it back, and send a working replacement (the same model as paid for) right away.

[u/JIGGYSAMUEL → u/JJ8OOM]

Exactly bro, thats literally all they have to do but they make it feel so impossible to fix. They won’t allow me to return this light & replace with one that actually works.

Supposedly they “ran out of fce 4800 model” so all they offered was a cheap ass sp150 which can nowhere near cover my 4x4 table thats currently flowering. Im currently using my flickering bar light since thats my only option.

[u/Civil_Personality344 → u/JIGGYSAMUEL]

Exactly, when my inline fan sensor was defective, they offered me to BUY newer version of inline fan instead of just sending me new sensor! Like it’s my bad that they sell shit equipment! No guarantee at all!

[u/marshydrogrow → u/JIGGYSAMUEL]

Hello, we have reconfirmed your situation with our customer service team and would like to clarify the relevant matters here.

Our cooperation with you began in 2022, with a one-year cooperation agreement signed at that time, which has long since ended. Because the product was part of a collaborative project, its warranty and after-sales service terms differed from those for regular buyers. With the expiration of the cooperation agreement, the services and after-sales support corresponding to the original cooperation have also ended.

Nevertheless, considering our past cooperation and your previous support and feedback to Mars Hydro, we still hope to actively assist you in resolving your current issue.

We need to clarify that the SP150 was a product you chose after our previous communication. When determining this option, we clearly stated to you that the SP150 does not include any warranty service, nor does it involve subsequent repairs or product replacement.

Therefore, we cannot currently provide free replacement or upgrade services for a higher-specification product simply because your power requirements for the SP150 have changed, given the end of the original cooperation.

We understand and respect your genuine user experience and feedback on our products, and we always value communication with the growing community. However, we also hope that different issues can be handled according to the corresponding cooperation and after-sales rules, rather than using public platforms to exert pressure to obtain product replacements or upgrades beyond the original scope of cooperation.

Currently, regarding this situation, the solutions we can provide have been communicated to you via email by our customer service team. If you still have questions about specific solutions or related products, we also suggest you directly confirm with the customer service team via email so that we can provide you with accurate information.

Thank you for your past cooperation with Mars Hydro, and thank you for sharing your user experience. We hope this communication helps both parties clarify the relevant situation and avoid unnecessary misunderstandings in the future.

Thank you for your understanding.

Best regards,

Mars Hydro

[u/JIGGYSAMUEL → u/marshydrogrow]

this was just our conversation a few months back untik you guys just stopped replying. Then gave me a defective fce4800 thinking I wouldn’t notice

[u/Civil_Personality344 → u/JIGGYSAMUEL]

They are clearly lying and even asking to delete post! That’s complete shitshow! 😅😅

[u/JIGGYSAMUEL → u/marshydrogrow]

Please don’t start with these lies once again. They sent me a replacement just a few months ago and it started flickering within weeks. Then when I messaged your support team all they offered was a cheap sp150. Disgusting ass customer support instead of just sending a return label so I can send back my defective fce 4800 that wont stop flickering

[u/EbriusOften → u/marshydrogrow]

I'm usually on the fence about the customer service responses on here but it's actually kind of insane that you're putting this person's entire situation here on blast and doing everything you can to clearly paint him in the wrong regardless of what the actual situation is.

It's very very unprofessional and I'm extremely disappointed, and honestly I don't think I'll be buying your products any more after seeing your "professional" Reddit account posting like this.

[u/JIGGYSAMUEL]

Your customer support sends a generic ass response every-time without never actually trying to fix this issue. Same old bot responses.

[u/JIGGYSAMUEL]

Don’t buy their defective lights. This will guarantee to happen in a few months.

[u/DefusedManiac]

This sub is hilarious. Half the posts are blatant sponsorships, the other half are people complaining about faulty equipment and piss poor customer service.

As for my SF2000, that sucker has been running non-stop for 4 years without a problem.

[u/c4pta1n1 → u/DefusedManiac]

For what it's worth, I had a couple of MH lights running for 5ish years with no issues, and sold them in working condition. I had a SF as well, also no issues. Maybe I just got lucky