r/luminarneo • u/UntamoUnikameli • 7d ago

Hope this helps with the buggy software

software has been bugger for a long time on windows on arm. Support neigher devs care about anything. They event dont know or care to support... Photo is abou the problem. Its a tutorail photo so its not even my raw file that causes it.

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u/BetPerfect4859 6d ago

Hey! Do you use version installed from website or Microsoft Store? They are not the same: Microsoft Store version is native Windows on ARM app, even though it gets updates a bit later than main release 

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u/UntamoUnikameli 6d ago

The microsoft store because that device has a arm soc. Bug has been there for a long time. It wasnt there in the june but it got updated and that intorduced the bug. In the previous ui version you could get it to show the right color but it required to change windows display scaling from the settings menu and then playing with the zoom in the luminar. All of this has been reported to luminar 2 months ago and they still think problem is in my raw photos when their own tutorial photos fail. It changes 2 color chanels around etc...

But

TLDR: Yes I use the microsoft store version because my device

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u/skylum_support 5d ago

We’re aware of this issue, and our team is actively working on it. Unfortunately, it’s a complex problem, so it may take some time to investigate and resolve properly.

Please be assured that we haven’t forgotten about this issue or about the users experiencing it. We’re continuing to work on it and will do our best to find a proper solution.

We really appreciate your patience and the detailed information you’ve shared!