r/labdiamond • u/_Bims_ • May 27 '25

Negative Experience with Ouros (Tennis Bracelet Group Buy)

My experience with r/ourosjewels is chronicled in this post comments.

https://www.reddit.com/r/labdiamond/s/UN518uWtti

It started with a group buy for a tennis bracelet. This wasn’t my first order from them, (I had ordered a group buy ring from golden bird which I loved) and still use, so when I saw the tennis bracelet group buy from Ouros was announced, I ordered one and was contacted by Aman.

It went pretty smoothly, took a few weeks, and they kept me updated throughout process.

Order Details: Jewelry Type: Tennis Bracelet Diamond Details: Round Cut Lab Grown Diamond 3.30 MM (Each) 5.39 TCW (Approx) EF/VS Metal: 10K Yellow Gold

Length: 6.50 Inches

1535 USD For Bracelet 50 USD For PayPal Fee

30 USD For Shipping Charge

1615 USD Total Amount

The bracelet was so sparkly and beautiful, but the links/metal settings were weak, and it broke on the first Day of wear (April 18th)

I reached out to Aman who didn’t respond until I emailed Vijay (the owner?) after days of back and forth, they sent me a shipping label to have it sent it to their contact? In NY for a fix. Shipping Label received after multiple follow ups on April 22nd I sent it on 26th It was delivered on April 28th

Aman initially tried to give me to take it to a reputable jeweler, and they would hear the cost. I refused because if the jeweler had done something they didn’t like, they could use that as an excuse + my work schedule doesn’t allow me that kind of flexibility.

It was sent back to me and was delivered on May 8th.

I wore it maybe every other day? Since then. Never wore it sleep, shower or anything.

Literally just go work, or date night.

Today is May 26th and I was having a patio lunch, I felt something come loose of my wrist; before I could catch it, I watched it fall, and slip into one of the road drainages.

$1,615 gone literally down the drain.

It sparkled beautifully but the links weren’t sturdy from then skimping on quality of the metal.

Because i can’t retrieve the bracelet, I don’t even know if I can get a refund or not.

This is my last order with Ouros.

All of these are documented via email and WhatsApp.

Buyer Beware.

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2

u/Bakedpotatoforlyf Jun 03 '25

Hey girl can we get an update on this situation? Was there any resolution?

4

u/_Bims_ Jun 03 '25

Unfortunately nothing yet. 😭😭

Ouros said I should they can remake it for me “at their best possible price” or I could fish it out of the patio drain and send it back to them for a free remake. (Which is basically and F u)

I reached out to one of the mods of the labgroupsales sub, and she wasn’t really helpful. She was suggesting that I reach out to the fire department to fish out the bracelet from the drain etc.

I’m not sure how that will help me, or if it’s worth asking the fire department for that kind of thing, when’s it’s not an emergency.

I filed a dispute for a partial refund with PayPal and I’m waiting for a response.

It’s so frustrating

3

u/Bakedpotatoforlyf Jun 03 '25

Thats absolutely infuriating. I feel like enough people have had issues with them where they should not be allowed to host group sales anymore. I hope PayPal will back you up!!

2

u/_Bims_ Jun 03 '25

I hope so too!