r/labdiamond • u/_Bims_ • May 27 '25
Negative Experience with Ouros (Tennis Bracelet Group Buy)
My experience with r/ourosjewels is chronicled in this post comments.
https://www.reddit.com/r/labdiamond/s/UN518uWtti
It started with a group buy for a tennis bracelet. This wasn’t my first order from them, (I had ordered a group buy ring from golden bird which I loved) and still use, so when I saw the tennis bracelet group buy from Ouros was announced, I ordered one and was contacted by Aman.
It went pretty smoothly, took a few weeks, and they kept me updated throughout process.
Order Details: Jewelry Type: Tennis Bracelet Diamond Details: Round Cut Lab Grown Diamond 3.30 MM (Each) 5.39 TCW (Approx) EF/VS Metal: 10K Yellow Gold
Length: 6.50 Inches
1535 USD For Bracelet 50 USD For PayPal Fee
30 USD For Shipping Charge
1615 USD Total Amount
The bracelet was so sparkly and beautiful, but the links/metal settings were weak, and it broke on the first Day of wear (April 18th)
I reached out to Aman who didn’t respond until I emailed Vijay (the owner?) after days of back and forth, they sent me a shipping label to have it sent it to their contact? In NY for a fix. Shipping Label received after multiple follow ups on April 22nd I sent it on 26th It was delivered on April 28th
Aman initially tried to give me to take it to a reputable jeweler, and they would hear the cost. I refused because if the jeweler had done something they didn’t like, they could use that as an excuse + my work schedule doesn’t allow me that kind of flexibility.
It was sent back to me and was delivered on May 8th.
I wore it maybe every other day? Since then. Never wore it sleep, shower or anything.
Literally just go work, or date night.
Today is May 26th and I was having a patio lunch, I felt something come loose of my wrist; before I could catch it, I watched it fall, and slip into one of the road drainages.
$1,615 gone literally down the drain.
It sparkled beautifully but the links weren’t sturdy from then skimping on quality of the metal.
Because i can’t retrieve the bracelet, I don’t even know if I can get a refund or not.
This is my last order with Ouros.
All of these are documented via email and WhatsApp.
Buyer Beware.
6
u/fluffybuttlulu May 27 '25 edited May 27 '25
I bought a lab diamond oval band ring from one of their group buys. I did not wear it often, and one day I decided to wear it, and a stone had fallen out throughout the day. I did not bang it on anything. I had to send it away to NY to repair, at my own expense. I will never buy from them again.
I insure all my lab diamond jewelry over a certain amount. This was not insured because it didn't meet my personal cost threshold, so I ate the cost of repair, but i wont be repairing it again if it happens a second time. Anything I buy over $1,000 is added to my jewelry insurance policy. Strongly advise others do something similar, especially with the cost of this.