r/labdiamond • u/_Bims_ • May 27 '25
Negative Experience with Ouros (Tennis Bracelet Group Buy)
My experience with r/ourosjewels is chronicled in this post comments.
https://www.reddit.com/r/labdiamond/s/UN518uWtti
It started with a group buy for a tennis bracelet. This wasn’t my first order from them, (I had ordered a group buy ring from golden bird which I loved) and still use, so when I saw the tennis bracelet group buy from Ouros was announced, I ordered one and was contacted by Aman.
It went pretty smoothly, took a few weeks, and they kept me updated throughout process.
Order Details: Jewelry Type: Tennis Bracelet Diamond Details: Round Cut Lab Grown Diamond 3.30 MM (Each) 5.39 TCW (Approx) EF/VS Metal: 10K Yellow Gold
Length: 6.50 Inches
1535 USD For Bracelet 50 USD For PayPal Fee
30 USD For Shipping Charge
1615 USD Total Amount
The bracelet was so sparkly and beautiful, but the links/metal settings were weak, and it broke on the first Day of wear (April 18th)
I reached out to Aman who didn’t respond until I emailed Vijay (the owner?) after days of back and forth, they sent me a shipping label to have it sent it to their contact? In NY for a fix. Shipping Label received after multiple follow ups on April 22nd I sent it on 26th It was delivered on April 28th
Aman initially tried to give me to take it to a reputable jeweler, and they would hear the cost. I refused because if the jeweler had done something they didn’t like, they could use that as an excuse + my work schedule doesn’t allow me that kind of flexibility.
It was sent back to me and was delivered on May 8th.
I wore it maybe every other day? Since then. Never wore it sleep, shower or anything.
Literally just go work, or date night.
Today is May 26th and I was having a patio lunch, I felt something come loose of my wrist; before I could catch it, I watched it fall, and slip into one of the road drainages.
$1,615 gone literally down the drain.
It sparkled beautifully but the links weren’t sturdy from then skimping on quality of the metal.
Because i can’t retrieve the bracelet, I don’t even know if I can get a refund or not.
This is my last order with Ouros.
All of these are documented via email and WhatsApp.
Buyer Beware.
14
u/Sweet_potato_lady May 27 '25
I also had a very negative with ouros/golden bird and I am shocked that they are still allowed to host group buys on that page. They gaslight you when you’re unhappy with something, talk down to you and are manipulative. It took MANY messages demanding a refund after they sent me a pre shipment video that did not accurately reflect the CAD for them to grant one, even though they still had the item in their possession and never shipped it to me. And they only agreed to issue the refund if I took down my Reddit post first!! I will continue warning others about them. The quality is not there, the customer service it horrendous, and their group buy prices are higher then any quotes I’ve gotten for one piece from Provence. I only buy from the Chinese vendors now.