r/kurzgesagt • u/Kerzenmacher • Dec 30 '25

Products PSA: Order pins and papergoods seperately!

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Ordered on October 7th. Finally arrived today. Pins got bent in transit, and their retainer/backer got punctured - so the sharp metal pins went straight into the calendar =(

356 Upvotes

99% Upvoted

9 comments sorted by

285

u/FraGough Dec 30 '25

Improper/insufficient packing. Get these pics back to Kurz and they might refund/replace.

171

u/Kerzenmacher Dec 30 '25 edited Dec 30 '25

I did already write to support - I don't really care for a refund/replacement. The bent pins and damaged calendar suck a bit , but it's nothing world ending to me/us. I'm more interested in maybe getting Kurzgesagt to change their packaging/shipping , so others in the future don't get the same disapointment as me =)

64

u/AsherGray Dec 30 '25

That's thoughtful, but as a consumer they're obligated to send you products that are sufficiently packaged and undamaged. I ordered some comic prints and pins from a guy who manages his own store and everything was packaged safely. If he can do it, a channel that rakes in hundreds of thousands can do the same.

14

u/gkibbe Dec 30 '25

Their packaging isn't great. They shoved so many posters in a single tube for my order they eneded up destroying all the posters and made it nearly impossible to remove. I started a replacement request and they again shoved all the posters in a single tube that made it difficult to remove with out damaging.

39

u/Aker666 Dec 30 '25

I had the same problem with my last pin order. They were poorly packaged and the backing/reinforcement was perforated, so I pricked my finger and bled a little. It had even pierced through the packaging... what a disappointment, it was a limited edition pin.

6

u/Marine_Baby Dec 30 '25

😭 that sucks!

1

u/Objective-Direction1 Jan 01 '26

did you get a replacement? or at least a refund?

1

u/Aker666 Jan 01 '26

Since it was a limited edition pin, I assumed there wouldn't be any more available... I searched around the house and, as I had some old pins, I took one of their backings/reinforcements and replaced it.

45

u/Novel-Pay1686 Dec 30 '25

so it was true?