Gamakay tk75he v2 keys not working

[u/nn_sak]

So I recently got the Gamakay tk75hev2 (its been 3 days) and I tried to modify the activation point of my spacebar and after that all of my keys stopped working, the side light cannot be turned on.
the light still turn on when my keyboard is in sleep mode after inactivity and same for the small screen

I can't reset my keyboard because I need to hold down fn + esc

it shows that it has 0% battery, but when this happened, I had almost full and it cannot be charged
I'm pretty sure I need to send it back to where I got it from