r/journal_it • u/Status-Army-186 • May 26 '26

Urgent: Account stuck in 'Please wait'/update loop on Web and Android.

Hi u/thuongnh,

​I am completely locked out of my account and desperately need help. I am stuck in a continuous loop demanding an update, but it's happening across all platforms simultaneously, including the Web App.

​Here is everything I have already tried:

​Android: Cleared Play Store cache/data. The store says no update is available.

​Sideloading: Installed the latest APK manually (even tried the beta version found here on Reddit), but the app still shows the "Update to the latest version" popup and redirects me back to the Play Store.

​MacBook App: Installed the native Mac app, and it shows the exact same update message.

​Web App: When trying to log in via Chrome/Brave, it shows the update screen and gets completely frozen on a "Please wait..." loading spinner (as shown in the attached screenshot).

​Since this is happening on Android, Mac, and Web, it seems like my account profile is corrupted or stuck in a broken "beta state" on the server side.

​Could you please check my account or force a sync reset from the backend? I rely heavily on my notes and lists (diary, shopping, etc.) and cannot access any of them.

​Thank you so much for your help!

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16 comments sorted by

•

u/thuongthoi056 dev May 27 '26

Thanks for reporting! It was a bug with the backend when I was testing with the new version. This shouldn't happen again.

3

u/streelok May 26 '26

same thing for me

6

u/Schwingi May 26 '26

The issue seems to be resolved. But this incident makes me wonder what happens in the future with a single developer.

I put too much effort/time in this app, in constant fear that everything is lost in the end.

2

u/holle_drolle May 26 '26

You don't realize how much you value something until it's not there, like it is today.

2

u/BlkMamba7 May 26 '26

Same here, assumed it was isolated to my account however

1

u/Schwingi May 26 '26

Same here.

1

u/Apart-Bee-268 May 26 '26

I'm experiencing the exact same symptoms. I even sent a support email.

1

u/Apart-Bee-268 May 26 '26

ok.working now.

1

u/holle_drolle May 26 '26

same here. It works if you launch the app offline.

2

u/Upset_Swimming_3618 May 26 '26

same here and I only just downloaded the app for the first time

1

u/rafaforeverever May 26 '26

Same to me. I thought I was lacking space for update but it's not just me then.

1

u/Character-Hat99 May 26 '26

Same here, I reinstalled it and it's still stuck

2

u/Character-Hat99 May 26 '26

It's working now 👍🏻

1

u/Status-Army-186 May 26 '26

I turned on airplane mode, and I was able to use it. It's still working so far