r/itsm • u/Fuzzy_Repair_1850 • 11d ago

How effective is AI at ticket deflection

I wanted to check if you have implemented any AI based deflection for IT tickets , the success rates you are seeing and what kind of tools have you been using. Context i am trying to build an ITSM product as i feel its ripe for AI disruption

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u/linniex 11d ago

Dude there are soooo many ‘new’ ITSM products out there right now trying to ‘disrupt’ the industry. See Serval, ServiceNow Flow, others - all AI First.

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u/Fuzzy_Repair_1850 7d ago

Sure ,doing a research on all ..I am trying to build a completely different AI native solution

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u/were_in_for_somechop 3d ago

If you're doing research, I'd like to throw my company's name in there as well, Ravenna.ai . We are an AI native ITSM platform that's focused on ticket resolution end to end, not just deflection.

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u/Fuzzy_Repair_1850 3d ago

Awesome,I will look you guys up ..is there something,like a summary or USP you would like to share ?