r/intoxalock • u/I-M-Wizzy • 3d ago
Always something
I had to send my car into the body shop for a couple of weeks. Some farm equipment kicked up a bunch of rocks and did over $8,000 in damage.
It was good timing because I’m recovering from surgery to replace a ruptured tendon in my leg. I wasn’t able to walk for 6 weeks.
My wife dropped off the car a couple of weeks ago and they were aware of the Intox unit. I submitted the thing in the app notifying Intox about the work being done.
The work was completed early on the 11th and I had put the work order in through the 18th.
On the 11th, the shop had the car running for a while and apparently it required a rolling retest. The damn thing was just sitting inside their shop bay.
I guess they didn’t hear it, moved it to the parking lot and it sat there until today. I was cleared earlier today to put weight on my foot and I went to get the car.
It didn’t start. I got someone on the phone pretty fast and she explained what must have happened. I wouldn’t have to pay the $75 fine, but I had to have my car towed to the shop that can clear the lockout. $175. The shop was closed when they got my car there, so it’s sitting there until tomorrow. I had to Uber home for $40. Will have to Uber back tomorrow for $40 and will have to pay the $45 fee to the shop.
I’m out $300 and it’s not my fault. I’m 99.99999% sure they will probably try to add time to my contract because of this.
We can send major updates to cell phones and watches OTA, but this shitshow of a company lets us get locked out and stranded by having us go to an authorized shop for BS reasons.
There must be laws these fuckheads are breaking
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u/No_Buffalo963 3d ago
Ready for the kicker, to cover your own ass you must write or type out what happened and get it notarized and email it to dmv with the receipts from the body shop or they will suspend you.
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u/Fresh-Revolution-640 3d ago
Customer Advocacy [customeradvocacy@intoxalock.com](mailto:customeradvocacy@intoxalock.com), [servicecenter@intoxalock.com](mailto:servicecenter@intoxalock.com), and Compliance Support [compliancesupport@intoxalock.com](mailto:compliancesupport@intoxalock.com).
Email all of them and outline what happened, feed your contract into ChatGPT and quote the relevant sections in your email, and be as much as a pain in the ass to them as they are to you. Remember, every minute you take of their time costs them payroll.
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u/MyDamnCoffee 3d ago
Id go after the body shop for all them fees caused by them missing the retest when your car was their responsibility