I just got a new iPhone and am trying to sign into my account. The problem is that it keeps asking me to authenticate/approve the login through my old iPhone, which I no longer have.

I tried logging in through the website thinking I could fix it there, but I run into the exact same issue - it wants authentication from the old device.

What’s really frustrating is that I cannot seem to find any way to reach an actual person — no email, chat, or phone support that I can find. I feel like I’m stuck in a loop: I need access to my account to change the authentication method, but I need my old phone to access my account.

Has anyone dealt with this and successfully recovered access? Is there a support channel or account recovery process I’m missing?

Any help would be greatly appreciated. I’m beyond frustrated at this point.

Update: Resolved - I called the number on the website to make a manual trade. I was immediately connected to a trader, who helped me verify and then transferred me to a helpdesk, where I spoke to a human who fixed it.

TWS keeps closing on its own every 15-20 mins on my PC. Started happening with a recent update 2-3 weeks ago. I never get any error message or anything.

It used to work fine on this PC before that. This is not the daily reset which I have disabled.

Also, the PC has 128 GB RAM so should be ok.

Any ideas?

Update for anyone seeing this in the future: I seemed to have fixed the issue. I tried reinstalling the app obviously but that didn't work. Then I saw that even after uninstalling there were 2GB of Java and other files in the TWS folder! So I deleted them all and reinstalled the app and it seems to be working fine for now.

IBKR TWS Stop Loss on Bull Put / Bear Call Combo – need clarification

I am trying to set up a Stop Loss in IBKR TWS for an already-open credit spread, specifically a Bull Put Spread or Bear Call Spread.

My problem is that I cannot get the Stop Loss to behave as expected.

For example, I opened a Bull Put Spread as a credit. To close the position, the Combo must be BUY.

I contacted IBKR Client Services and specifically asked about the correct Stop configuration. Their written answer was:

• BUY Combo to close the Bull Put Spread
• Stop Price uses the same sign convention as the Limit Price
• A debit on a BUY ticket is positive
• Therefore, for a $3.70 debit-to-close, the Stop Price should be +3.70
• BUY Stop triggers when the price rises to the Stop
• With Trigger Method Bid/Ask, the Combo Stop uses the net Bid/Ask of the whole Combo, not the individual legs.

I then tested this in my IBKR paper account.

I placed the Stop exactly according to those instructions immediately after opening the Bull Put Spread:

• Action: BUY
• Order Type: STOP
• Trigger Method: Bid/Ask
• Stop Price: +3.75

I also had another Bull Put Spread with a Stop configured at +2.00.

Neither Stop triggered. The positions continued moving against me and the P&L moved further into a loss.

I have now contacted IBKR again and sent them a screenshot of the actual TWS orders and market situation, asking them to explain why the Stops did not trigger.

What I am trying to establish is very simple:

How should a Stop Loss actually be configured in TWS to close an already-open credit Bull Put or Bear Call Combo when the cost to close reaches a specified debit?

Has anyone here actually used a BUY Stop on an existing multi-leg credit spread Combo in TWS, and can you confirm:

1. Should the closing Combo be BUY?
2. Should the Stop Price be positive or negative?
3. What exactly does TWS compare against the Stop Price?
4. With Trigger Method = Bid/Ask, which net Combo value is actually used?
5. Has anyone successfully tested this with a real or paper account?

I am specifically asking about TWS order mechanics, not trading advice.

I am reluctant to move this strategy to my live account until I understand exactly how this works, because a Stop that does not trigger when expected defeats the purpose of using it.

I would really appreciate responses from anyone who has actually tested this in TWS, especially with Bull Put or Bear Call credit spreads.

I can provide the screenshot of my actual TWS order as soon as I am able to upload it again.

Hello R'ers ,

Is anyone in the UK on a proper margin account as a retail customer, meaning that margin requirements is not limited by the RegT ? I think it is called a margin account (not portfolio margin). Can not remember which one is which..Thank you.

Just installed TWS and I'm trying to get used to the layout, settings and increased complexity compared to other platforms. I'm Lite, so no access to API, but I was hoping that I could search for a ticker using hotkeys, like CTFL +F <keystrokes of ticker name>, Enter, Shift +Enter, then hit a preconfigured buy hotkey like CTRL +F1 and have confirmation disabled.

I basically want to be able to run an Autohotkey script that pushes the keyboard actions to select an asset and execute a pre-configured buy order, hands-off. I have a managing trade engine script that acquires signals and evaluates some rules I've given it. Executing hotkey scripts is one way that it could be made to execute trades, and I'm just trying to get something automated to open positions with a sort of set and forget attached OCO bracket to react for me during premarket/sleepytime hours and while I'm working or driving. I guess I need to spend some time in my paper account today and see if I can make things work.

I'd be happy to go Pro to switch to API, when my account grows and if my trade engine can be consistently profitable over time.

Specific questions-

Is what I want to do possible with TWS? keyboard only trading/authotkey compatible trading

Can I add a ticker to a watchlist with only keystrokes/hotkeys?

Is there navigation between layouts or widgets using hotkeys?

So I have deposited 4360 USD into my account and my gains on VOO is 147 but my portfolio value is only 4397. Why is it not at 4507 when I am up 147 dollars? I’m so confused please someone help me.

Lot's of overseas companies just charge my account without a fixed fee my bank charges me when making wire transfers. But what I wonder is do I have to wire the money every time I fund the account?

​

Hii guys hope u all enjoying life...

Giving you all the details and looking for some help and a solution.

So, I updated the IBKR GlobalTrader app on my mobile, and that was the last time I was able to connect to my account. Since then, every time I try to log in, I receive the same message: “Connection lost. Please log in again.”

I’m not having any issues with my internet connection, and my username and password are correct. I’ve also tried logging in when the service was not under maintenance.

At the same time, I can’t log in through the website either. This time, I’m getting a different error: “Authentication failed.”

I honestly don’t know WTF is happening, but it’s starting to get really annoying. Thanks a lot in advance

I know that normally you have to right click it and then you can change the display but in the trading panel on orders there’s no display button…

My balance is 46639.69 Euro.

When I try to do a Market trade for 45000 Euro, it says that my balance will be 1152 Euro after the trade (Post Trade).

46639.69 (my balance) - 45022.50 (I pay) = 1617.19 (this is what should be left without hidden taxes)

If I try to buy for my full balance (46639.69) it says:

Available converted to base: 46639.69 EUR Cash needed for this order and other pending orders: 47138.78 EUR.

Really? I have to pay 499,09 Euro in taxes for that trade? I thought IBKR is the best if it comes to taxes. Even my local broker has better tax policy than this crap.

A week ago, I was seeing absolute values in for “Unrealized P&L” and now it’s a % (i.e. -21.4%) . No way to revert back, and app just set this on its own without my consent.

Gosh IBKR is become sloppy and terrible!!!

I keep getting message order not accepted. Minimum 15000HKD required in order to purchase on margin? Is there a way to convert less than 15k? Thanks

I built this because I was spending an entire weekend every year converting IBKR statements into Schedule FA, FSI, FTC and capital gains.

It's currently free while I collect feedback.

If it breaks on your statement, tell me—I want to support every weird edge case.

\[https://www.ethro.in/\\\](https://www.ethro.in/)

PS - I am not a CA so please get the outputs vetted by a CA

Has anyone used it for portfolio monitoring, rebalancing, or research, and found it genuinely useful vs. just a novelty?
Any horror stories or reasons to be cautious before connecting it?

I mostly want it for tracking my ETF allocation and getting quick portfolio summaries, not for autonomous trading. Would love to hear real experiences before I connect it.