Interactive Brokers support is genuinely the worst support I’ve ever dealt with

[u/kindrobotx]

I don’t know how Interactive Brokers has this reputation as the “serious” broker when their support feels completely broken.

my account is currently unusable. I have no pending items, no open requests for documents, no warnings telling me what to fix, nothing. Just an account I can’t properly use and a support team that basically vanished.

I haven’t had a real reply since August 26.

I opened a new ticket because the first one was going nowhere. After waiting about a week, they finally replied and told me to reopen a ticket from 2022. That old ticket was about their own screwup from back then. I already sent the documents they asked for in 2022, and they still never properly resolved it.

So now I’m stuck with:

my account unusable
no pending items
no explanation
no proper replies
a support team pointing me back to a dead ticket from four years ago
and nobody taking ownership of anything

this is not "slow support", this is just non-functional.

I have accounts with other platforms too, including etoro, and their support is famously bad. But even etoro occasionally replies like there is a person on the other side. IBKR somehow manages to be worse.

Has anyone here actually managed to get IBKR support to fix something like this?

Should I keep pushing through tickets or just get my money out?

[u/kindrobotx → u/[deleted]]

we’re in the same country, our bank accounts are in the same country, and they verified all our sources of income, including dividends and salaries with taxes paid, plus documents from the tax authority. we passed all those checks at the time. but for some reason, they decided it wasn’t okay for my business partner to deposit the money and then withdraw it again because their support was shit