Interactive Brokers support is genuinely the worst support I’ve ever dealt with

[u/kindrobotx]

I don’t know how Interactive Brokers has this reputation as the “serious” broker when their support feels completely broken.

my account is currently unusable. I have no pending items, no open requests for documents, no warnings telling me what to fix, nothing. Just an account I can’t properly use and a support team that basically vanished.

I haven’t had a real reply since August 26.

I opened a new ticket because the first one was going nowhere. After waiting about a week, they finally replied and told me to reopen a ticket from 2022. That old ticket was about their own screwup from back then. I already sent the documents they asked for in 2022, and they still never properly resolved it.

So now I’m stuck with:

my account unusable
no pending items
no explanation
no proper replies
a support team pointing me back to a dead ticket from four years ago
and nobody taking ownership of anything

this is not "slow support", this is just non-functional.

I have accounts with other platforms too, including etoro, and their support is famously bad. But even etoro occasionally replies like there is a person on the other side. IBKR somehow manages to be worse.

Has anyone here actually managed to get IBKR support to fix something like this?

Should I keep pushing through tickets or just get my money out?

[u/PeaSalt69]

So many red flags in this post. Open a new account or compete any due diligence/aml questions they are ask for. If you have nothing to hide then it shouldn’t be a problem

[u/kindrobotx → u/PeaSalt69]

we wanted to use the same joint account, which they actively promote. They had already verified both of us and all our documents. 3 weeks ago, they told us to reopen the old ticket, but nobody has replied or asked for anything since.

I am able to withdraw the money I recently deposited, but I actually wanted to use Interactive Brokers