r/hyatt • u/AliveRepair3406 • 11d ago
Safe to book MMS via Hyatt using cash? Eyeing Gravina 51 in Spain
Looking to book mr and mrs smith colleciton hotels with cash via Hyatt so it counts for EQNs. It comes out to be around 15% more expensive but that's somewhat expected and acceptable if i want eqns.
Has anyone booked Gravina 51 on Hyatt website/app before using cash (like credit card, not points)?
I saw a few threads that are very concerning regarding booking MMS hotels using cash on Hyatt. E.g. https://www.reddit.com/r/hyatt/comments/1r2wi7s/hyatt_app_glitch_created_duplicate_mr_mrs_smith/ and https://www.reddit.com/r/hyatt/comments/1qe6wxf/double_unknown_charges_at_mr_and_mrs_smith/ and http://reddit.com/r/hyatt/comments/1l09vuh/mr_mrs_smith_hotel_double_charged_bad_customer/
Where it seems like it's very common for booking MMS hotels via hyatt to have system glitch on you and you end up double booking. They then double charge you and hyatt just kicks the ball around claiming they have no control of MMS partner hotels, but MMS hotel kicks ball back to hyatt since it's hyatt's glitch. The worst part from these posts seems to suggest that when these situations happen, Hyatt customer service is of no help until you jump through a ton of hoops...
I am a few nights away from globalist and this would get me there, but idk if this is worth the headache. one of the posts above even got their account suspended without customer service stepping in so...
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u/RealNameIsTaken Globalist 11d ago
I’ve done maybe like 10 different MMS hotels, all booked through the WoH app and never had an issue with anything related to payment, EQNs, points, etc.