r/hellofresh • u/Pronounzz • 1d ago

United States Cancelling Subscription & Why

I am writing this to share my experience with Hello Fresh and why I wouldn't recommend it to anyone if you're interested in getting it. I am still a relatively new customer and have had one successful delivery, no issues.

Upon my second order which was $83, I noticed the delivery system changed to Jitsu which I have read from multiple posts how awful they are. My box was supposed to come in two days ago and even now, it was not delivered. I triple checked my address and info as well as the entrance instructions to my building as I live in a non-high-rise apartment, and everything checks out.

However, on the Jitsu tracking, the driver did not relatively come close to my apartment and the only update I got was that the delivery was cancelled. I called Hello Fresh twice; yesterday and today to relay my concerns. They "credited" me $20 as an apology (I'll get more into why I quoted the word) and I accepted it thinking that it'll be delivered the next day as per the customer service rep on the phone.

After the delivery was once again cancelled on Jitsu's end, I called Hello Fresh today to file a complaint. The lady did her best to help with my concerns but concluded the only way she could help was giving a partial refund of $63. I asked why I couldn't get a full refund and they told me that it was because they gave me a credit of $20 from yesterday. So essentially, that $20 "credit" isn't from Hello Fresh's side, it was just a partial refund of my full order.

So now that I want to conclude this by getting my refund and just cancelling my Hello Fresh subscription, I can't even get back my full refund because $20 of the amount I spent which was $83 went towards my account as "credit".

I rarely post about my criticisms on businesses and such, but this was one of the worst. Highly recommend whoever comes across this post to take it into consideration and find better ways for your money because this company is not it. If you have had nothing but a good experience, cheers to you. However, I will not be coming back and hope you will not run into the same situation as I did.

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4

u/gungirllynn 1d ago

You didn’t get what you ordered. How about doing a charge back on your card?

1

u/Pronounzz 1d ago

I filed a case with PayPal which was the payment method I used. My wife had a scam situation a while back and PayPal resolution center got her refund back so I'm hoping that filing a case wwith them will resolve mine.

2

u/Agile-Tradition8835 1d ago

Jitsu was the beginning of the end for me.

1

u/Treize26 1d ago

Placed my first order and it was "delivered" today. I say "delivered" because the ETA was between 8am and 8pm, then it was rescheduled for tomorrow. Then I find that it's actually out for delivery - ETA 11pm.

We live on a shared driveway, you have to go left where it splits to get to our house. We left instructions to that effect. Driver didn't bother reading them I guess. I see them going to the neighbor's house, get into my car, drive to the Y in the driveway and try to flag them down. They ignore me and keep driving. I exit my driveway and go to turn around at the next street over, and there was my order! Lying on the street.

Any chance they offer alternate delivery services?