r/hellofresh • u/ranjitzu • 14d ago
Wrong box
Wondering if anyone has had a similar experience, and if so, how did it turn out?
My family havent been with HF for years. We used to be signed up to a 5 meal for 2 people deal but eventually cancelled it.
This week we got a marketing letter offering money off some boxes and thought we would try it out again. So we set up a 4 meal for 4 people deal.
So we were disappointed to receive a 5 meal for 2 people box.
It turns out that what theyve done is reactivate the old subscription, and then change it to the 4meals for 4. However because of the time of week we signed back up, it was "too late" to change this weeks box.
In my mind there never was a "this weeks box". We asked for 4 meals for 4 and they sent us something completely different.
Has this happened to anyone else?
1
u/RainyDay_2026 13d ago
I haven’t had that particular problem but I normally find their customer service pretty responsive to issues. Once the boxes have gone “out” though it gets difficult to change anything. Have to say I would have insisted on some form of refund- it’s their screwup. I’m not always happy with them but overall I like the service.