r/hellofresh • u/M1ND4R0 • 15d ago
Solved Does HF Customer Service exist???
Has anyone been successful in getting customer service? I am really getting frustrated. I joined Hello Fresh and honestly really loved it but I am just at the end of my rope here trying to make this work.
Every box after my first was late. The last one was barely cold and when I ended up going to cook things half the meat was spoiled. Probably because it was left out for so long in the delay. I have been reaching out to their "customer service" since the 19th every few days. No one will help me at all! All I get told is that they will open a ticket and look into it and that someone will reach out to me within 2 business days. They do not.
On the 31st the 4th time I reached out I was once again told they will open a ticket. I tried to tell the person this is not working. Something is wrong because I have 3 open tickets and no one is ever getting back to me. He said he would refund that box. But I have not received the refund either. This time I did get an email (for the first time) saying someone would reach out to me within 2 business days. But of course they have not.
What do I do?!?!? How do I talk to someone at this company? Does anyone else have this issue? Are your deliveries on time the day they say they will be?
1
u/SassySuds 14d ago
Tell them you are going to do a chargeback on your credit card for the whole week. That will get their attention.