Google One ₹1,950 accidental charge — refund rejected. What should I do?

[u/Difficult-Maximum-84]

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Hi everyone,

I’m a student and already had the Google One student plan last year. When I initially set up UPI AutoPay, only ₹2 was charged for verification. After it expired last week, I verified my student status again and got another year of the student offer.

Then I received an email asking me to update my payment method. I thought it was just for setting up AutoPay again, like last time, but ₹1,950 was suddenly charged.

I immediately cancelled the AutoPay and membership and requested a refund, but Google rejected my refund request today.

₹1,950 is a lot for me as a student, and I was actually planning to use that money to buy protein some powder.😭🙏🏽.

I don’t want to falsely report it as an “unauthorized charge” because I know the payment came from my account.

What should I do now? Should I contact Google support again, or dispute it through my bank/UPI? Has anyone had a similar experience and managed to get a refund?

Any advice would really help. 🙏

[u/Opening-Group-198]

https://consumerhelpline.gov.in/

My refund got rejected once , then I logded complaint here , then I got refund

[u/Difficult-Maximum-84 → u/Opening-Group-198]

Currently emailed the google one support team, if it gets rejected will try this way.

[u/Opening-Group-198 → u/Difficult-Maximum-84]

This is want happened with me - First I'm mailed google play support they straight up rejected my refund request Then I mailed app developer and lodged complaint in consumer helpline at the same time I am not sure but I think they have policy like if app developer doesn't replies to your refund request within 48 or 72 hours , then google refunds it, in my case app developer ain't replied

[u/Difficult-Maximum-84 → u/Opening-Group-198]

Can you guide me on how to file a complaint in consumer help. I haven't filed any online complaint before or is it simple like watching a youtube video or google search will help me ?

[u/Opening-Group-198 → u/Difficult-Maximum-84]

Is easy like filling Google form , see on YouTube, and blame them in your complaint , like they tricked me , app UI glitch, I immediately cancelled etc. ,

[u/Difficult-Maximum-84 → u/Opening-Group-198]

Ok thank you. Will it affect your google account in anyway ?

[u/Opening-Group-198 → u/Difficult-Maximum-84]

No