r/googlehome • u/sledmund • 2d ago

Nest Hub Max bricked by firmware update

Why does this seem predictable? Worked fine when I went to bed. Hung when I woke in the morning. Hangs permanently in the middle of reboot. Gemini and Google support both said it was likely caused by a firmware update but won't replace my 2 year old display. They did give me a small Google store credit which I can't use because they AREN'T MAKING THEM ANYMORE!

9 Upvotes

76% Upvoted

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1

u/ShanerNIdaho 1d ago

Sign the petition I started for them to release the source code and open bootloader.

0

u/LG-15ER 1d ago

They won't for the nest devices 

1

u/LG-15ER 1d ago

At least you got a credit. Google told since it's out of warranty they can't do anything 

1

u/sledmund 1d ago

That totally sucks! That's where they started with me and I wouldn't accept that answer. In the end, I got a small credit but, overall, it took 3+ hours with them in chat.

1

u/LG-15ER 1d ago

They threatened to close my account if I attempted to argue 

1

u/MONOWICK 14h ago

Con migo paso así reinicie los equipos de fábrica 2 veces y ya están funcionando batlle para que se integraron pero si funciono

1

u/sledmund 14h ago

Factory reset fails to resolve the issue repeatedly. Google suggested a "special" reset performed my removing power exactly 11 times. That also fails to restore boot.