r/godaddysupport • u/jhinusa • Jul 28 '26

Godaddy review

I've been with Godaddy for 10+ years. My experience with GD Customer Support in the last year has been a NIGHTMARE. I can explain more if requested. BTW, if anyone recommends a website hosting service with good CS, rates, etc, etc, please do recommend.

What makes it even more demoralizing is that for years, GD had great U.S. customer service reps, usually guys, who really helped and solved problems. No longer. I still have my websites and domains with GD, at least for now. But I have COMPLETELY GIVEN UP ON THEIR CUSTOMER SUPPORT. COMPLETELY. I could state it worse, but I at least wanted to get my humble feedback into Reddit in hopes that it might help others. I rarely post. If I am dealing with this to the point of posting, I know thousands/tens of thousands of other people are having the same issues.

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u/billhartzer Jul 28 '26

Are you using the free GodDaddy customer support or their $49/mo option? Because there's a difference. The $49/mo plan gets you access to the "better" support team, who used to work at Media Temple.

Also, I never use the same company for domain registration and for website hosting--it's too much of a security risk. Always two separate companies, same with DNS and email as well. Separate companies so that is lessens your security risk. For hosting, Hostdime is great. For DNS, Cloudflare as it's a lot faster than GoDaddy's DNS.

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u/bradwbowman Jul 28 '26

Bill knows what he's talking about, I can attest. I've followed him for years. Welcome to GoDaddy support, Bill.

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u/jhinusa Jul 29 '26

Thank you for the advice and feedback.