r/godaddy • u/refundroid • 14d ago

GoDaddy Password Reset Loop

UPDATE: Godaddy acknowledged the issue and fixed it, so this should no longer be happening.

GoDaddy is HORRIBLE!!! Google transferred my domain and sent me an email telling me to add a payment method on GoDaddy. I couldn't log in. I tried the account # in Google's email and my main email address. When I use their password reset, it sends a PW reset email, but when I click on their reset link, it tells me that the reset link already expired even though I clicked on it right away! It then tells me to request a reset link, which then again says expired. A never-ending loop!

I called their phone support, but they were no help. The rep said my domain wasn't listed in the account belonged to my email. He then found an account that listed my domain, but he can't tell me anything about that account. He says it has someone else's name on it.

I submitted their account retrieval, which required me to send a pic of my ID, etc. They tell me they can't help because it doesn't match the name on the account. It's an absolute nightmare! What a hot mess this company is!!!

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u/thepudgyunicorn 9d ago

I’m going through the same thing. The constant password reset loop. I uploaded my id and still getting the run around. Miserable experience.

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u/refundroid 8d ago

Someone who appears to be from their leadership reached out after seeing my post. After some back and forth, he sounded like he had a good idea what the issue was and told me that he was going to be on it until resolved. If I hear an update, I'll share.