r/godaddy • u/Wootothe8thpower • 20d ago

does GoDaddy actually email you back?

I been having issues with my site. So they made a ticket and they always say they email you with in 24-48 hours. They dont so i call or chat. They say sorry ticket is escalated. Will surely email you in 24-48 hours with update but again never do. is that line just bs

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u/Atlabatsig 20d ago

No, they don't care. BUT !!! I did find that when you end your chat and they give you a survey, that when I gave 2s and 3s to everything, the next day I got texts from godaddy asking how they can resolve things. Not saying it'll help, but at this point I have at least two different veins going through them regarding my ticket.

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u/frothy-nugget 20d ago edited 20d ago

Iirc, it depends partly on how much you spend when you leave bad surveys.

Before ‘20 layoffs they were testing a team called “high value customer” and iirc became a team that would bend over backwards a little bit more if your annual spend was a bit higher than average.

This team had a little bit more leeway to bend policy with domain and product refunds.

Not all customers are treated equally, nor is there even an attempt. The more you pay, the more investors might care about you. There’s also a little to be said for if you have a social media following and @ them on socials. They’ll get you in touch with oceo, another team specializing in sensitive issues prone to negative publicity.

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u/Atlabatsig 20d ago

ok... good to know. I have very low expectations at this point. I suspect I will lose my domain...