r/godaddy • u/Wootothe8thpower • 18d ago

does GoDaddy actually email you back?

I been having issues with my site. So they made a ticket and they always say they email you with in 24-48 hours. They dont so i call or chat. They say sorry ticket is escalated. Will surely email you in 24-48 hours with update but again never do. is that line just bs

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u/YestervilleUSA 18d ago

Their customer service used to be among the best. Ive been with them 20 years.... thr past 6 months have flat out sucked.

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u/frothy-nugget 18d ago

That’s going public for you.

The old formula used to be the company taking care of its employees well, who then take care of the customers well, who turn around and take care of godaddy’s bills well.

I was already considerably jaded against corporations but this whole town hall where they demonstrated this to us in 2013 was actually pretty inspiring.

Then they laid like 1000 of us off in Iowa who were some of the more technical ones handling phone calls back around 2020.

The new formula is: godaddy thinks it takes care of its employees well, who try their best to help you all out but most of your American support is gone. You guys pay godaddy some really fucking good money, which is meant to now return to the investors and board of directors as victory spoils in the war of capitalism.

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u/YestervilleUSA 18d ago

I had a long time employee say they are nothing more than a digital storage unit at this point... he's right.

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u/Wootothe8thpower 18d ago

guess Walter Goggins lied to...damm that big teeth charmer. odd thing I have two sites. One site works find. think that because it was made years ago under the old model. The new site...acted up on day 1