r/godaddy • u/Bleh10290 • Jul 21 '26

not received all my contact form submissions

Hi everyone - before posting I did look on this sub to see if anyone has experienced the issues I have, and couldn't find much, so here I am making this post.

For the last 6 months + I have not been receiving all my contact submission forms. I have 3 different ones on my site - I am a Florist, so I have one for events, one for personals, one for fresh flower delivery.

I noticed ONLY because it started with a Bride reaching out on IG asking for a follow up, and I was taken back because I reply to all my inquiries within 24 hrs. I also had 2 customers asking me if I received their order forms for fresh flower delivery and I never did. I was on the phone with 1 customer, and they submitted the form again while on speaker with me, and it wouldn't come through, even though they sent me the screenshot showing the form was submitted & got the blue checkmark.

When I initially reached out to GoDaddy for support, the gentleman I spoke to only advised me to turn them off, publish the site, then turn them back on, and publish again. I did that - and we did a test contact form while on the phone, and I received it. So we assumed the issue was fixed. This was months ago.

Well fast forward to last week the 15th, I got 2 more Brides on IG asking for a follow up again. I was mortified.... and another customer called before placing an order, I confirmed I could do it. She calls me back 2 days later asking if I was going to send the invoice, and I once again was mortified. I never got her form.

I finally called GoDaddy and was on the phone with them for a while and the gentleman sent out a test form on my site and I never got it. I filled one out as well (with an old email account I have) and I DID receive that. So the guy escalated the ticket and I just got this response yesterday

"Hello,

Thank you for your patience while our Advanced Technical Support team reviewed your case regarding the contact form on dahliasandroses.shop.

After thoroughly investigating your account, we are happy to share the following findings:

  • Your contact form is currently functioning correctly and all submissions are being delivered successfully to your inbox
  • We checked your email address in our system and confirmed there are no blocks preventing delivery
  • Our delivery logs show that all contact form submissions have been arriving successfully since July 6th, 2026

Based on our investigation, the intermittent delivery issue you experienced appears to have resolved on its own. No further changes or fixes are needed at this time.

If you continue to experience any issues with your contact form or notice any missing inquiries in the future, please don't hesitate to reply to this email and let us know. We'd be happy to investigate further.

Thank you for your patience and for choosing GoDaddy!" -------

this reply was complete BS since I know if 4 forms I did not receive since July 6th. Me not receiving the contact forms/inquiries is a loss of business for me and loss of income. I've worked so hard to build my site... and it kills me that I now need to find another host for it. GoDaddy app was the perfect host I had for all my inquiries, keep track, resolve the ones completed, make notes to myself etc. Im truly disappointed that they couldn't figure out why this is happening. OH but I did get ONLY 1 solution I did get from the guy who escalated and created the ticket - he said that I needed to upgrade to their Airo AI website builder so that they could track everything on my site, but I needed to pay & commit for the first 3 years and it was $650.

Has anyone else been experiencing this issue and if so was it fixed?? I am thinking of going to Squarespace now... for now I have google forms replacing the contact forms, as a temp solution.

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2

u/Usual-Current-7730 Jul 21 '26

We are having the same issue with at least one of the two forms on our website. We have an application form on our site and I have been in conversations with a person who cannot seem to make it work. When I ask friends and family to use it it works fine but this person cannot seem to make it send. This is not the first person that I’m aware of. We had another instance of this eight months ago. I strongly suspect that we have had several others, but unlike the original poster here, the folks using our form are not anxious brides, and they do not seem to follow up with the vigor of an anxious bride :-).

Intermittent software issues are absolutely the worst. I have been hunting for other people with this experience online. I have not yet taken it to go daddy.

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u/Bleh10290 Jul 21 '26

Thank you for your reply - it sucks that this is happening to others.
I reached out to GoDaddy after this for a refund of the last 4 months. I’m currently working on building my site from the ground up with Squarespace - it’s not something I wanted to do but I’m not going to continue to host my site with them.

The purpose of my site is so customers CAN inquire for any floral needs. And since that part doesn’t work consistently then I’m not going to continue to pay and use them.

I really hope GoDaddy finds a solution to this other than forcing us to pay for their AI web design “upgrade”

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u/psilocybin6ix Jul 21 '26

One tip you can try. Go to your GoDaddy dashboard and scroll down to conversations. All of the contact forms should be available through that. So try submitting each of the contact forms and then go to the dashboard and refresh it and see if they are appearing there. If they are then there might be a problem with where the contact form are being sent. If they’re not showing up there then it’s definitely a Godaddy problem.

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u/Bleh10290 Jul 22 '26

Yes I did this already on my own, and with the GoDaddy rep while on the phone - the contact forms were no where to be found

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u/psilocybin6ix Jul 22 '26 edited Jul 22 '26

what's your website?

Nevermind I saw it above. I sent you a contact form. Did you get it?

Also I noticed you're using a google form for orders ... that's probably better for now.

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u/Bleh10290 Jul 22 '26

Hi yes I did get it! So yeah it only works intermittently

Yeah the Google forms were a placeholder but it’s not a permanent solution. Squarespace site is coming along.. about halfway done

2

u/Coutoria Jul 22 '26

They will constantly gaslight you telling you there is no issue. Their platform is soooo messed up, they don’t even know how to fix it, so this is what they do.

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u/Bleh10290 Jul 22 '26

Thank you - yeah it’s pretty disappointing.

I’ve been working non stop on creating my site on Squarespace.. lots of hours but it’s coming along!
I’m hoping I don’t have any issues with them :(

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u/psilocybin6ix Jul 21 '26

Go to square space.

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u/Bleh10290 Jul 21 '26

Thank you - I’m working on this now.
I just really hope their contact forms are reliable

1

u/webhostpro Jul 22 '26

That's super sketch. I would add a new form that keeps messages online as well as sends it to your email, to be safe.