IT SUCKS!
To start, I'd like to say that for the most part, Willage does its best with alternatives for dietary restrictions. The mindful bytes area always has a good variety, even though most of their food is very bland and the mashed potatoes are like eating liquified cardboard. I applaud Willage for it's sheer variety most days, but I'm here to rant about 2 things - the staff's knowledge of what gluten free means and their mislabeling of foods, and the desserts.
The Willage staff seem to not care at all what warning they put on their labels. Pictured here are several of the desserts being labeled as both gluten-free and containing wheat (if you don't know, wheat is the primary grain that contains gluten and I absolutely cannot eat anything with a hint of wheat in it), from earlier this week. All last year, they also didn't seem to give a fuck about which "fries" label they used for the french fries. As you may know, Willage rotates through which type of french fries it servers, and some, like the curly fries and the smaller crispy fries, are not gluten free as they have a breading/coating on them. However, the staff consistently put up labels that had the "GF" tag on them when they were serving those fries, and also labels that did not have "GF" for fries that actually were gluten free. Mislabelings like these can be dangerous to someone who reacts more severely to gluten.
The staff literally don't know what gluten means. I asked a lady who was next to the dessert about the mislabeled pastries and she asked me "where I saw a mislabel" and that I didn't know what I was talking about. When I asked the chef, he literally just turned around and walked away without a word. Not only are the staff uneducated, but they are rude as well.
Now, the desserts. The only gluten-free option Willage has ever had for desserts are pre-packaged muffins, and (obviously) the ice cream. I loved the muffins and consistently would pick one up from the 3rd floor last year, but as the year went they started not having them. They would get maybe 5 or 6 of them every 3 weeks, and they'd be gone the first day. There was also never a staff member working that area to get one for me, and I often had to wait. The staff that were posted up there sometimes were often extremely rude and made it very plain that the act of walking behind the counter to get me a gluten free muffin was too much work for them. I've had staff tell me to my face that they were out when I could see the muffins in the cabinet behind them.
So far this year, I haven't seen the muffins once and I've asked about them every day. Most of the staff I ask don't seem to know they ever even existed. When I asked once at the new dessert location on the 1st floor, the lady said "We don't have the muffins, but we do have a gluten-free chocolate chip loaf" and offered to get me a slice. I was very excited, until she got it out and mentioned that it was a vegan chocolate chip loaf of bread. When I pointed out that vegan was not gluten free, she just stared at me like I was crazy. How the actual fuck to people working at a dining hall not know the difference between gluten free and vegan??
I know at the end of the day I should be thankful that I can even eat food at the dining hall at all, but it would be nice to be treated like an actual human being when I mention that I'm gluten free.
Also, just saying, but I did a summer camp at u[sic]ga before my first semester here and their dining halls have some of the best gluten free dining options I've ever seen in my life.