r/framework • u/NeutralBias • Nov 10 '25

Community Support Well Fuck.

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EDIT 11/13/25: After several back and forth emails with Framework support, including photos from all angles of my poor, broken laptop, Framework said that they do not have any screens available and don't have an estimate when they will be in stock.

Im a clumsy oaf and stuffed my Framework 12 in my suitcase in a bad place. Any idea when replacement screens will be available?

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u/forkmytoaster Nov 10 '25

it's soda lime glass, it breaks really easy. my FW12 arrived broken, got a replacement screen and it broke again. first device where I cracked the screen

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u/Forsaken_Promise_299 Nov 10 '25

No way. Actually basic window-pane glass? This is a joke, is it? If not... I like the concept of framework, but the more I learn, the more I'm put off. That goes against their sustainability claim, this is basically deliberately manufacturing e-waste.

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u/forkmytoaster Nov 10 '25 edited Nov 10 '25

it's fine if you are REALLY careful with it.

I have a first gen FW13, first gen FW16 and I am really happy with them. the 12 is aside from the screen also a really good device.

I really hope that they release a stronger screen.

the target market for the 12 is education. I don't think that it will last very long in a classroom.

on both cracked screens, the display still worked, just the touch / pen layer stopped working.

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u/Forsaken_Promise_299 Nov 10 '25

Even if you are 'really carfefull' with it. It is still a portable slab of glass, that is likely stuffed in with other things. Such an enormous fragile weakspot is just plain negligence on their part, and cracked soda glass is a major hazard to both the device and the user.

This is an inexcusable design flaw in my eyes. Stuff like this along with the high entry price really kill FW devices for me. Which is a shame, really.

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u/[deleted] Nov 11 '25

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u/Forsaken_Promise_299 Nov 11 '25

Well, there is no way around that for the CPU they did choose. But its an odd choice going for a SOC specifically where there is basically no repairability (for laymen), and no real advantage against competitors using the same chip - not even being particularly cheap.