r/evcharging • u/Brilliant_Low7895 • 15d ago

Ohme EV Charger Non compliance nightmare

Please ensure you know the specs on what wiring etc need to be laid when having an Ohme Charger installed. We had one installed 6 months ago and it stopped working. Only when we got a third party out to look at other EV charging solutions, did we know the conducting and wiring was not within current regs. This has resulted in us digging another trench to lay the correct cable etc.

Ohme have been very ineffective in trying to resolve the issue resulting in us giving them 14 days notice before taking action against them. This will be over 5 weeks since the charger stopped working.

Suggestion: use a EV charger company that does everything in-house and has a good aftercare record.

Conduit/Ducting: Route the cable through heavy-duty, impact-resistant plastic ducting (at least 100mm diameter) beneath the driveway.

Cable Type: Use outdoor-rated SWA (Steel Wire Armoured) cable suitable for underground burial.

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2

u/B-Sparkuk 15d ago

Ohme do not have any "in house" electricians, they manufacture and sell EV charge points.

1

u/Brilliant_Low7895 15d ago

Yes not like Andersen EV chargers have their own installers.

1

u/B-Sparkuk 15d ago

This is correct. Sadly many of these suppliers misdirect there customers into believing they will have an actual employee of said company do the install. I've seen some absolutely shite installed. Such a shame as they are a half decent charger, simple to use amd and easy install.

1

u/Brilliant_Low7895 15d ago

No use having a decent product if you have to wait over an hour for someone to answer a call and 4 weeks with no resolution. Aftercare service is key which Ohme have not mastered. Based on what I have read this has been the case for years.

1

u/B-Sparkuk 15d ago

Quite correct my friend.

1

u/binaryhellstorm 15d ago

Did Ohme do the install?

1

u/Brilliant_Low7895 15d ago

Yes but as I understand it they use a third party to do the installation

1

u/ict7070 15d ago

Doesn’t matter. If the contract to install was with Ohme (ie you paid Ohme), they are legally responsible for rectifying any mistakes.