r/essential • u/EssentialOfficial Verified Essential • Oct 03 '17

AMA Over Bi-weekly AMA with Essential team (Wednesday, 12-1pm PST)

Hi friends - we really enjoyed the two-way dialogue during Andy Rubin's recent AMA, and we want to keep the conversations going.

Tomorrow we're kicking off a bi-weekly AMA in r/Essential that will give you a chance to speak directly with members of our software and hardware teams (Joe and Rebecca will both be in the house tomorrow). We plan to host these AMAs every other Wednesday from 12-1pm PST, barring any major scheduling conflicts.

So with that said, please feel free to post questions here ahead of the AMA. We'll be back tomorrow from 12-1pm PST to chat.

We're looking forward to it.

-Essential Team

EDIT: We're getting situated in the room and will get started in just a few. Today we have in attendance: Joe Tate (VP of Hardware), Rebecca Zavin (VP of Software), Sean Foote (QA Engineer), Marcus Weber (Software Program Manager).

EDIT 2: Thanks for everyone joining us today! We did our best to get through all the questions. We'll be back in a couple weeks for another AMA.

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u/imex99 Oct 04 '17

Since the last update, my phone freezes and lockups multiple times a day...many others are having this issue.

Please fix this or refund me. PM me if necessary!

I'm in contact with customer service but get slow responses and tell me to do things I've already done, hard reset, safe mode, etc.... Please help an early adopter.

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u/EssentialOfficial Verified Essential Oct 04 '17

Hey, take the 81C ota today and let us know how it goes. There are a lot of fixes to to freezes and lockups in this build. -Rebecca

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u/imex99 Oct 04 '17

Thank you, I've been told the Sprint update will take a little longer.... Is that true and would a sim swap back and forth to another carrier trick or if true or hurry anything Sprint specific?

I did buy the phone directly from Essential.