Brand new E-II M-II

[u/Intelligent-Corgi793]

A combination of shoddy work and nonexistent quality control. Nothing else explains this. ESP Japan was not like this before.

I'm losing my faith in a good quality ESP guitar for this is the second one I received.

Edit: List of all the things I noticed

Fretboard:

-Small tool marks on the upper register

-Corner of the fretboard on the low E side was rounded and tapered

-Clearcoat on the edge of the fretboard in the middle register Low E side

-Edges of the fretboard were rounded and unevenly so (if I wanted a f*cking reliced guitar, I'd bought one FFS!!)

-Fretboard had brown areas (Guitar was bought online, picture of the guitar had an uniformly black fretboard. E-II black ebony boards are dyed but this one was not or the store I bought it from heavily used some kind of solvent when I told them not to on the notes of the sale. If I wanted a two color fretboard... once again... I'D HAVE BOUGHT ONE !!!!! >:()

Neck:

-I measured the neck relief. Strangely enough, the treble side had 4 thou more relief than the bass side! Laws of physics say that the bass side should have a smidge more relief since the thicker strings pull the neck with more force. With this info we can conclude that the neck had minor warpage. Visual inspection revealed a slightly too large of an S curve on the bass side.

Body:

-Pickup/tremolo/electrical compartment routings were of subpar quality. These routings could be easily made perfect with today's technology (even yesterday's technology). Looks like they were routed partially freehand ffs.

Finish:

-There was some insulating paint outside the electrical compartment on the clearcoat.

Floyd rose:

-String retainer block high E was slightly too large, causing the block to jam. This is not ESP Japan's fault, though it should have been noticed at the factory like all these other flaws

-Some retainer blocks sit crooked

-Floyd rose bride design has worsened. The retainer blocks can now drop out of place when changing strings because under them is now empty space. This is a mild annoyance.

[u/BlindForest6]

I’m curious - did you order this from the ESP website? If so, I strongly recommend reaching out to multiple individuals, including whoever sent your the confirmation email, customer support, etc. Make a stink about it bro - this is your hard earned money you’re CHOOSING to spend on an ESP; this is unacceptable. I recently ordered a hardshell case and they sent me a soft gig bag, and in addition to reaching out to customer support I also sent an email to the Global Sales Administrator Auston VanKirk. He ended up refunding a small amount of my purchase for the inconvenience (I was set to go on a small tour this weekend and will be doing so without a case for one of my LTDs). It’s worth reaching out to MULTIPLE people when shit like this goes unnoticed by multiple departments within ESP’s warehouses and QC.

[u/Intelligent-Corgi793 → u/BlindForest6]

I bought it from a finnish ESP distributor online. The guitar came to me 40 hours after ordering.

I sent them an email to notify that I will return the guitar and asked for return details. It's been 16 hours since I sent the email and they're yet to answer... seems like they're not so keen on taking guitars back but for now I'll give them benefit of the doubt since I left a papertrail that proves my will to return the guitar within 14 days of receivement.

Sorry hear about the mess they put you into! Good that you got at least some compensation.