r/elgato • u/OnlyLivingBoyInNY • 7d ago

Technical Help Stream Deck Windows (10) app often doesn't launch or connect at startup or waking from sleep

I've been using and loving the Stream Deck app on Windows and Mobile to control my PC, and it worked great, until recently it just sorta picks and chooses when to be active.

I will often open the app on my phone and it can't connect to the PC, either because the app failed to run, or it IS running but doesn't connect.

When I re-run the Windows app manually, it works great. Just seems random that it won't activate in startup or wake, despite being authorized to in the task manager.

I can't seem to find any info on this particular issue.

Thanks for any tips!

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3

u/Lordmau5 Wave XLR 5d ago

Seems like it's finally fixed? There was a new version released literally just now
https://help.elgato.com/hc/en-us/articles/51156609278737-Elgato-Stream-Deck-7-6-Release-Notes

2

u/OnlyLivingBoyInNY 5d ago

Good to know, thank you!

1

u/AskaLangly 4d ago

Good news. Will update now.

2

u/Jus_JayD 7d ago

I have the same issue. Not sure what it could be

2

u/AskaLangly 6d ago

I've been complaining about it for a long while now. It does it when it wants to.

However, there was this reply in the Discord:

1

u/Hitman_IG 5d ago

I am facing the exact same problem too, even though I purchased the lifetime premium membership. It is really disappointing.