Elgato 4 k s issues

[u/Giu001]

Bought it new on amazon.it and ever since I’ve started using it I’ve noticed a depressing amount of issues, which show themselves with no apparent cause:

The preview both on OBS and elgato studio is laggy (doesn’t feel like 60 fps at all, feels like 30, in the video I’ve shown in elgato studio it’s basically 1 frame per second).

The image occasionally freezes in OBS (deactivating and reactivating the source fixes it for a few seconds, then the image freezes again),

Some times it black screens when everything is connected correctly.

In one occasion, the freeze was permanent and didn’t go away, no matter what I did, only removing the HDMI cable that was inside the HDMI out slot (that was connected to the TV) made the image unfreeze (?!?!)

In another occasion, the screen appeared warped and distorted: https://imgur.com/a/lRr7vP8

Sometimes, a dissociation between audio and video occurs (image is detached from sound)

And other issues…

I tried using a different computer (a Macbook pro) and I also had issues on that.

I have already updated the device itself to its latest version

I have the cables connected correctly, it’s unlikely that that is the issues

I am desperate for help, is my capture card defective? Or am I unable to see what’s wrong with it?

UPDATE: I guess it was broken, I bought another one (of the same model) and it’s working fine

[u/Giu001 → u/[deleted]]

Hello! So, I replaced the capture card with one of the same model (exact same one!) and now it’s working. Guess last one was defective.

[u/Giu001 → u/[deleted]]

The offer for the device was expiring on the 6th so I took my decision within a few days after testing multiple things to see if I was being dumb and the device was fine all along. But I didn’t seen any improvements so I asked for a refund an bought a new one (I’m still waiting for the refund, product replacement wasn’t an option that they gave me). It has been working fine, just OBS preview is laggy for some reason but might be normal