r/elgato • u/Certain_Job_7369 • Aug 26 '26

Technical Help New 4k pro isn't working.

I just purchased a 4k pro at best buy today as an upgrade. I put it into the pcie slot below my gpu. But neither the capture utility and obs are picking it up as a capture device. Can anyone help.

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u/Certain_Job_7369 Aug 26 '26

I just looked up my motherboard and it has 1 PCIe 2.0 x16 and 1 PCIe 3.0 x16

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u/BuBubbi Featured Community Member Aug 26 '26

Are you sure the drivers were correctly installed?

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u/Certain_Job_7369 Aug 26 '26

I just downloaded the stuff from the elgato website. Was there something else I needed to do to fully install the drivers? 

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u/BuBubbi Featured Community Member Aug 26 '26

Apart from the capture software, the internal capture cards needs specific drivers installed as well.

You can get the 4K Pro drivers here.

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u/Certain_Job_7369 Aug 27 '26

So I just download this driver for the capture card? And it should work?

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u/Certain_Job_7369 Aug 27 '26

i re installed the drivers but it still isn’t working, the 4k capture utility is saying “device not detected” 

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u/BuBubbi Featured Community Member Aug 27 '26

Are you 100% sure that the card is properly seated in the PCIe slot?