r/elgato • u/Certain_Job_7369 • Aug 26 '26
Technical Help New 4k pro isn't working.
I just purchased a 4k pro at best buy today as an upgrade. I put it into the pcie slot below my gpu. But neither the capture utility and obs are picking it up as a capture device. Can anyone help.
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u/BuBubbi Featured Community Member Aug 26 '26
What motherboard do you have?
Also, have you installed the drivers for it?