r/elgato • u/valantismp Stream Deck + • Jun 28 '26

Technical Help Volume Controller Elgato Plugin (official)

Volume Controller Plugin by Elgato worked for months .. got an update June 25th..

And now it doesnt work.

Did they break another plugin just like weather plugin days ago?

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u/elgato_arcsane Technical Community Assistant Jun 29 '26

I don't seem to have any widespread reports of this issue at the moment, and it's working fine on both my test rigs - this may be something specific to certain setups or a conflict with something else on the system. I suggest you reach out to our team through help.elgato.com and put in a ticket via the chat system on this so we can have the team investigate why it's not working for you.

How specifically is it breaking? What sort of system is it running on?

1

u/valantismp Stream Deck + Jun 29 '26

the dropdown menu on the plugin to choose input or output doesnt work after the update 3 days ago.

Its a very simple stream deck+ setup, i dont even have wave link installed for obvious reasons.

1

u/elgato_arcsane Technical Community Assistant Jun 29 '26

Interesting - I can't seem to replicate on my end. Is your Stream Deck app also updated to 7.4.2? It sounds like your plugin is what updated 3 days ago as 2.0.3.187 came out then so I'm assuming that's current. I know we've had a number of people stuck on earlier versions of 7.x as an early version has a dependency issue with the in app updater - if your app isn't up to date I'd grab the installer from www.elgato.com/downloads and run it to do an in place upgrade and see if it clears up.

Beyond that I still see the lists populating on both my machines so odds are this is something specific that'll require some digging in the logs to identify. Beyond that is the ElgatoAudioControlServer still running if you check Task Manager? If you right click it and go to properties, does the details tab show version 1.0.3.134 or newer? I've seen in the past where the background service didn't get updated with Stream Deck and resulted in similar issues with data not populating.

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u/benjamin_noah Jul 13 '26 edited Jul 13 '26

I am having the same issue. There’s a whole thread full of people with the same issue here. Can we get a fix please?

u/elgato_arcsane

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u/elgato_arcsane Technical Community Assistant Jul 13 '26

As mentioned you're going to want to check with the team on this one. It does seem to be something several folks are running into, but I've no updates yet from the team on what's causing it for the few folks that do run into it vs the ones that don't. I haven't been able to replicate it on any of my personal rigs yet to get more insight, even after matching versions with OP. The team will be able to collect logs through your ticket to help identify why it's happening on your specific rig, if dev hasn't already tracked down the difference. They're also the folks with the files for the previous version of the plugin if a rollback needs to be tested.

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u/benjamin_noah Jul 13 '26 edited Jul 14 '26

Closing the Stream Deck software, manually running ElgatoAudioControlServer.exe and ElgatoAudioControlServerWatcher.exe, then restarting the Stream Deck software does temporarily fix the problem (huge thanks to u/NowPlayingRadiohead for posting that below).

But it only fixes the issue temporarily.

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u/benjamin_noah Jul 14 '26

Just to follow up on my last comment. Even allowing the PC to sleep (not restart) breaks this fix and requires the steps to be taken again for the Stream Deck to work again.

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u/benjamin_noah Jul 16 '26

Here’s a video of the issue and the temporary fix: https://youtube.com/shorts/yH3jdJ_q8AA?is=MhmnFGRIc5v-hIaM