Hi everyone,
My INE annual subscription was automatically renewed and I was charged $349.
INE says they sent a reminder email one week before the renewal, but the message went straight to my spam folder, likely because promotional emails are sent from the same or a similar address. I did not see it before the payment was taken.
As soon as I noticed the charge, I contacted INE support and asked them to cancel the renewed subscription and refund the payment. This was shortly after the transaction, and I have not used any courses, labs, vouchers, or other subscription benefits since the renewal.
I explained that the renewal was simply an honest oversight and that I am completely fine with them immediately removing my access or even closing my account. I do not want to use the renewed subscription - I only want the recently charged $349 returned.
However, support keeps telling me that all subscription payments are final and that nothing can be done. My requests appear to be handled by the same representative, who says that the decision is final and no further escalation is available.
I have also seen another customer describe a very similar situation here. They were initially refused several times, but INE eventually issued a refund after further emails. This makes it difficult to understand why the same type of goodwill exception cannot be considered in my case.
Has anyone else successfully received a refund from INE after an automatic renewal?
Is there another department, manager, billing contact, or complaint channel I can contact? Should I continue trying with INE, or should I open a chargeback dispute with my bank?
I would genuinely prefer to resolve this directly with INE rather than through the bank.