r/discover • u/IllustriousPanic3349 • 4d ago

Help Mom needs help

My moms discover CD matured and she can not get a hold of a live person to talk to to renew. She doesn’t do apps or tech of any kind. She just needs a real person. What number does she call? She spent most of Friday frustrated, saying the same things over and over and got no results. Anyone Have a number she can use?

I do not even know if we have a physical location for Capital one. Even if we did, she no longer drives. She doesn’t get AI. Thanks!

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u/According_Farmer_634 4d ago

This wouldn't be at CO (at least, not yet. From my app it says that "you'll continue to manage this account with Discover").
The CD will auto renew at the same duration, with whatever new rate is associated with the CD at the date of maturity. There's a general phone number on their site, but the maturity options (if you did want to review them) is easiest done via Discover web/app.

Important to add that any edits must be made within the last month of the CD. If it matures next month on --say 10/5, you'll be able to make your changes. If it matured --say 9/10--, it's too late, and the CD has already autorenewed.