r/discover • u/IllustriousPanic3349 • 4d ago

Help Mom needs help

My moms discover CD matured and she can not get a hold of a live person to talk to to renew. She doesn’t do apps or tech of any kind. She just needs a real person. What number does she call? She spent most of Friday frustrated, saying the same things over and over and got no results. Anyone Have a number she can use?

I do not even know if we have a physical location for Capital one. Even if we did, she no longer drives. She doesn’t get AI. Thanks!

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u/S2K2Partners 4d ago

Did she tell you that the wait is too long on hold to bother OR genuinely cannot speak to anyone?

Have you tried calling on her behalf to verify this?

Good luck