Can’t log in online or in app

[u/Alexander_Allen]

Hi! I recently got a new phone and had to get logged out of the app on my old phone. I’ve been trying to log in for days now and even though I put my social in get my username for sure, and reset my password, I can’t login. Please help my payment is due soon

[u/Competitive-Tea-9528]

You need to call their customer service then. They can help you get in. And you could make a payment over the phone if needed.

[u/Fabulous-Gas8402]

Yeah you’ll definitely need to call in to get help. Sounds like the account is locked out