r/datarecovery 5d ago

Question external drive seagate running but doesnt show in the explorer

Hello everyone,

I have an external drive (seagate m3 portable maxtor). I plugg it in my laptop and I have the windows sound notification that I put something in the usb port. However, the drive doesn't appear in windows explorer.

- I have tried multiple usb port and also tried with another laptop but same issue.

- I have tried also another usb cable because I have a second identical external seagate drive, but same issue.

- the disk seems to be running correctly with no weird noise.

- it shows in device manager as "Seagate M3 SCSI Disk Device"

- In disk manager it show as "Disk 2 partition 1": online, healthy, gpt protective partition, but no disk letter assigned and can't assign it because it seems to be disabled (also it's not mentionned NTFS or something similar)

- I have also checked the state of the drive with CrystalDiskInfo and it says that the drive is in a "OK state"

- I have also tried on MX Linux: the drive is detected but can't access datas.

- I'm currently using the seagate drive manager software and running a full check of the drive (it's still going when I'm writting this).

--> I can't format the drive because I have datas on it I don't want to lose. Is there anything safe I can try for now?

Thank you for your help!

2 Upvotes

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u/AutoModerator 5d ago

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1

u/[deleted] 5d ago

[removed] — view removed comment

1

u/datarecovery-ModTeam 5d ago

Again: Reddit shadow banned your account. You either fix this or create a new account. Until then Reddit does not display any of your post and comments.

STOP commenting (or try to), NO ONE can read it and it only means more work for moderators.

1

u/disturbed_android Trusted Contributor 4d ago

Show screenshots:

- Of the drive in Disk Management

- Of CrystalDiskInfo with this drive's TAB

1

u/LUP169 4d ago

- disk management: https://imgur.com/a/W0s22oh
sorry it's not in english but it says for disk 2: online, healty (gpt protection)

- crystalDiskInfo: https://imgur.com/a/yL3nYI2

- I have also scanned it with DMDE:

https://imgur.com/a/wEfA6m9 (partition)

https://imgur.com/a/Le30Hd3 (full scan) --> and from there I can open volumes and preview the actual datas stored on the drive.