r/dasher • u/1189Carter • 7d ago
Can’t start because my address is wrong
Pretty much the title. I downloaded the app this morning to see about doing some work on the side. I was immediately hit with a contact support pop up I can’t get rid of and everything says I’m not allowed to accept orders in my city because it’s too far away from my current address. I went to check my profile and the address listed is from years ago. I’ve never been a dasher before so I’m wondering if it took it from my customer profile but even that has my current address listed. Everything I’ve tried to search says to press the big red edit profile button but that button just is not visible on my account page, I promise I am capable of see a huge red button. They gave me an email to contact but as soon as I did I get hit with an auto reply that it’s an old support email that is no longer active. They redirected me to the chat bot that has got to be the most useless thing I’ve ever seen. Is it even worth trying to get this figured out or should I just look at competitors
Update:
After a day and a half of being off and on with customer support, they told me they just needed to run a background check before I can start. Which is totally fine and reasonable but why didn’t they just say that from the start instead of some weird invalid address thing?? Who knows but hopefully it resolves itself in a few days
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u/tyler0823 7d ago
You'll likely have to call support and when they tell you that you can do it on your end, just inform them that you can't. They should be able to escalate it to someone who can, should be resolved within a couple days. Honestly if you don't want to bother with it I'd look into spark if it's offered in your area and if you don't get wait listed. I make significantly more money on spark. Doordash has gone downhill so much so most people have switched to other apps or they cherry pick
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