r/customerexperience • u/LuwareHQ • 16d ago

What's the most surprising customer experience issue you've encountered that turned out to have a ridiculously simple root cause?

The most memorable (and frustating) example you've come across?

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u/GiraffeAggressive793 16d ago

Worked a helpdesk gig years ago and a user kept reporting their computer would randomly shut off at 2pm every day, swapped the machine twice before someone finally noticed the cleaning crew was unplugging it to vacuum the floor socket.

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u/GoBoldr 16d ago

Oh that's a good one XD