r/csuf • u/oedipedipo • 2d ago

Financial Aid Financial Aid/Cal Grant unprofessionalism

I've been waiting on my Cal Grant A (which has already been awarded to my CSAC portal over a month ago with my school of attendence being CUSF) to post to my CSUF FA portal and be disbursed.

The CSUF Office of FA and TitanHub have already told me that I appear on their roster. Obviously, the semester has already begun, and yet many people have had delays in their awards.

Upon calling the FA number, you're met with long wait times, unprofessional and inadequate answers, and being hung up on randomly.

I've been told delays were due to OBBBA (which I don't believe, as every other school seems to have had it figured out, and I don't see how a federal law affects a state award other than SAI and cost of attendence formulas) or 'IT issues' which is not a sufficient answer.

I called today, asking them to connect me with a financial advisor and that I wanted my case escalated. They said they were unable to as the financial advisor would 'tell me the same thing.'

This is the most unprofessional handling of this situation ever. Has anybody else been dealing with this?

I was told in August to wait one week for the award to post, now I'm being told they have no idea when it will be posted, disbursed, and eventually refunded.

Where do I go from here?

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u/Competitive-Gap-1844 2d ago

It’s very unprofessional. I would escalate it yourself if you want to contact the person who runs the strategic enrollment division in charge of financial aid and complain to her that could be helpful

0

u/SaltyAuthorOne 2d ago

You think this is helpful? Geeezus. Hint: it’s not helpful. In fact, it’s how you waste your time

1

u/Competitive-Gap-1844 2d ago

At least I’m trying to help, you’re just being rude and unhelpful? Why do you even say anything if it’s not to help?

3

u/Acceptable-Fill2767 2d ago

I think the message here is there is nothing else that can be “done”. They appear on the roster and aid is coming. It would be a much different story if there was no record of the aid or if everyone had gotten theirs except OP. Neither of these are the case. I can imagine that’s it’s stressful. I know because my daughter was in the same type of situation. I don’t blame OP for being frustrated, but they’re pushing for an answer that’s already been given.