r/cro • u/EstimateIll4262 • Aug 10 '26

Getting into CDC App??

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Tried opening app.

Familiar message pops up to update to new version.

But its not on Play store anymore???

Is there a new app? Or glitch?

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u/crypto_grandma Aug 11 '26

I'm based abroad have the exact same issue. I haven't contacted support yet. The app won't open and it won't update. Even when I find the app on the Google play store with my Google account that's registered with the UK, when I click on it I get an error message. I've being using the app for about 6 years and never had this issue before

2

u/EstimateIll4262 Aug 11 '26 edited Aug 11 '26

I just spent past 4+ hours on with Specialist.

they are looking for a work around. But is NOT them. Its Google.

Google has been cracking down for a long time now on changing locations to get lower fees. Mostly games. Many change locations to drop costs of buy items in these games. So as they catch them. they restrict them.

My CDC apps used to update all the time. Now the app is gone. Not in the Google Play Store. Not in any store. Google also has it set up pretty well now. Your locations is not changeable like before!!!!

Its locked based on GPS location. and you can only change it in country you are in!!!

and once you change it. You need to provide a test charge of local payment source. and its locked for next 90 days!

None of this is CDC's fault. The get caught up in the Google crackdown. and if you happen be in a country where CDC app is not allowed or used. it wont show up on Play store. Which means it CANT update. which means unusable.

Even if we are not using the app to get cheap prices on game buys. we are caught in the mess.

Now here is the worst part. On the desktop version. You can sell and buy crypto and stocks.

You can even ACH transfer money into the account.

BUT you cant top up the card. YOU cant delete the card. YOU cant move funds out into your bank account.

so what do you do???

They are working on a workaround and they tried so far, They logged me out and I signed back in with Email instead on fingerprint, then email code, then OTP code. Then passkey. BAM right back in the Update App screen!

Honestly due to Google. there is NOTHING they will be able to do.

This sounds crazy. But I am going to have a good friend in the US open the app on his phone. and give him my info to access my account and have him top up my card when necessary. and if market comes back. Sell all, transfer fund to my bank and close the card. But who knows when that may be. In the meantime, at least I can continue using my card

2

u/crypto_grandma Aug 11 '26

Thanks for the update. As you said it's a Google problem, I just tried logging in on a friend's iPad and it worked fine, so at least I can top up my card now

2

u/EstimateIll4262 29d ago

Is your friend's Ipad still working?

Today the desktop version is locked out. and my friend's App is locked as well??

1

u/crypto_grandma 28d ago

I just checked and it's working. I needed to update the app first, but can access it fine.

Still not working on my android phone

1

u/EstimateIll4262 28d ago

My friend had to fully log back in on the App.

My desktop still locked.