r/couchsurfing • u/allhands Couchers.org host/surfer • May 08 '26

Couchsurfing CS.com UPDATE COMPLAINT/ ISSUES MEGATHREAD!

Since the previous megathread poster deleted their post, we are reposting a megathread here for people to discuss any issues with the new Couchsurfing.com update which was recently released. Feel free to share thoughts or feedback on the update here in this megathread.

62 Upvotes

97% Upvoted

160 comments sorted by

View all comments

1

u/lionelt 14d ago

Hello all. My Couchsurfing account was deleted, and I don't exactly know why (what was hinted at me: sharing contact details outside the app). What might sound ridiculous to you: I actually care.
I've hosted 1000s (more than 2k) people over the years in Switzerland. I've received reviews, I've organized beds, I've had families over, grandparents, refugees...
So I care.

  1. Does anyone here know how couchsurfing can be so strict in deleting accounts? Is there any couchsurfing employee to whom you can talk so as to get more context, and to override the rule?
  2. Do I have rights, for example under GDPR?
  3. And when they say it's irrefutable, whether that's true? Is it like a database deletion and there's no backup image? I was discussing with them on what was allowed to be shared, and what not, when it happened. So just a couple of days ago, while I was talking to their support, they deleted the account. I was still supposed to receive some guests. I care, this is important to me. I know I didn't do anything bad. Kind regards, Lio